Account Manager

About the role

Account Manager who is the main point of contact for a group of our clients across different industries. You understand each client's business, turn their goals into monthly plans with the content, design and media teams, keep the work moving on time, and make sure every client stays, renews and grows with us.

What you will be doing

• Be the main contact for your clients: WhatsApp, calls, meetings and monthly reports.
• Understand each client's business, customers and goals, not just their posting schedule.
• Build monthly plans and campaign ideas with the content, design and media teams.
• Brief the team clearly, follow deadlines and get content approved on time.
• Explain results in plain language: what worked, what didn't, and what we do next.
• Spot an unhappy client early and fix the problem before it becomes a complaint.
• Own renewals and grow accounts with new services when they really help the client.

What we are looking for

• 1–3 years managing clients, agency experience preferred.
• Strong Arabic and English, spoken and written.
• Enough understanding of social media, content and paid ads to explain them to a client.
• Organized: you handle several clients and deadlines without dropping anything.
• Proactive: you bring ideas and solutions before the client asks.
• Customer-centric: you think about the client's business and their customers, not just the deliverables.
• Calm under pressure: you handle a difficult client without blaming the team or rushing to a discount.
• Comfortable with numbers, reports and presentations.

What you get

• Competitive salary based on experience.
• Growth opportunities within the agency.
• Exposure to diverse brands and industries.
• Collaborative and creative work environment.
• Opportunity to work on strategic campaigns and projects.